Support
Need help with the app, the Windows companion or Sim Center OS? Here is how to get assistance.
1. Discord (primary channel)
Our official Discord is the fastest way to reach us. Staff and community share dedicated channels for support, reports and announcements.
2. Email
For private or B2B requests: support@simracer-world.com.
3. Quick FAQ
- App doesn’t see my sessions → make sure the Windows companion is running and your sim is launched.
- Missing telemetry → check that your sim is among the supported titles.
- Account / login → see the Account deletion page.
Response times
We are in validation stage: typical response is 1–2 business days on Discord, up to 5 days via email.